This quarter, we sat down with Micruity’s Head of Operations, Leanne Arsenault.

Leanne has an impressive technology background and has been with Micruity since our very early days. With many moving parts in a fast-growing technology organization, operations play a critical role in the organization’s success, and we wanted to share Leanne’s perspective for this installment.

How did you get your start in technology / financial services? Were you always interested in this path?

I wouldn’t say I started out knowing I would end up at the intersection of tech and financial services, but I was always drawn to solving complex, systemic problems. I’ve always loved the rigour and innovation found in startups, and I’ve always been interested in SaaS and its ability to change the world.

Can you tell us about your professional background?

My fintech career started in a small startup solving for roof repair vs replace equations, using a digital pen and digitized paper. After a few years building up knowledge and capital at Indeed, I went on to found my own startup in the roof assessment automation space. Through years of learning, I brought my experience to CoreLogic, where I continued to build upon my knowledge of enterprise B2B SaaS in the fintech arena. After going back to school for an MS in Software Engineering and continuing to pursue a career in B2B fintech SaaS, I joined Micruity to build out the SOC 2 compliance program. Throughout my career, I have worked on optimizing cross-functional workflows, managing risk, and building out the infrastructure required to support rapid growth.

What made you initially want to join Micruity?

I was excited by the opportunity to join a truly revolutionary startup with an impactful mission. The retirement industry has spent decades perfecting how to help people accumulate wealth, but almost completely ignored how to help them safely draw it down. The concept of building the infrastructure that makes lifetime income products accessible within standard retirement plans was a lightbulb moment for me.

How has Micruity changed since you first joined?

Since I joined, we’ve matured from a company proving out a revolutionary concept to an organization executing at an enterprise level. We’ve scaled our processes, hardened our infrastructure, and moved from early-stage agility to robust, secure scalability. The conversations we have with partners now aren’t just about if this technology works, but how fast we can integrate it.

What is most interesting about the role?

On a day-to-day basis, I often go from strategic planning, to security conversations with customers, to contract review and negotiation, to vendor assessment, to payroll filing report adjustments, to cash management activities and conversations with auditors. There is never a dull moment, and there are constant opportunities to improve company processes into scalable and compliant operational plumbing.

What do you see in the future for Retirement Income?

I see a future where guaranteed retirement income (pension-like features) are standard, seamless inclusions within 401Ks. The retirement ecosystem is incredibly complex, but Micruity enables a future where recordkeepers, asset managers, and plan sponsors can easily connect with one another as well as the financial services industry at large.

What excites you about the opportunity for Micruity and how you leverage your skillset to build a successful organization?

Micruity excites me because it isn’t just another product; it’s the central nervous system connecting a historically fragmented industry. My ability to wear multiple hats and strategize from various vantage points helps me drive internal improvements every day.

How do you impart this vision to your team and ensure they always keep a line of sight on the end-customer objectives?

The Operations team works every day to connect metrics to impact, engage in transparent communication, and foster empathy. In Operations, it is easy to get caught up in the internal mechanics of the business: optimizing workflows, managing vendors, resolving internal tickets, and ensuring our cross-functional teams have the tools they need. Because our day-to-day focus is primarily internal, it can sometimes look like we are removed from the front lines of client acquisition. But the reality is exactly the opposite. Everything we build internally is designed to support Micruity’s most critical external objective: winning key clients and keeping them incredibly happy.